As the business owner, you have a vested interest in the success of the business and keeping your customers happy. And you hope to engender some of that same commitment in your staff.
You may perhaps already have noticed that sme of your employees seem to have good days, and not-so-good days. Your role now as a manager of people is to -
1. Ensure your staff understand what is expected of them
2. Ensure they have received adequate training in your processes and procedures
3. Motivate them, by ensuring you recognise good work. This may be as simple as saying "Well done" when you've seen them display some good customer service. Or it could mean rewarding them with a small bonus or some movie tickets if they volunteered to work back late or work through their lunchtime, in order to complete a task.
Remember too, that your behaviour and attitude affects morale in your workplace. It is important that you set the right example to your staff and that you display the enthusiasm, optimism and positive energy that you expect of them.
Now I know very well that as a small business owner, there are times of uncertainty in the life of a business that can create stress and anxiety for you. However, you need to ensure that you find ways of refreshing and rejuventating your personal motivation, so you can provide your staff with the leadership they need. You might find Self-Motivation Keys offer some useful tips on this theme.
If you're based in Melbourne, and think it would help to attend some leadership training to develop your people management skills, have a look at Management Course Melbourne
And here's a short clip offering some tips on managing and motivating staff